Refund policy

Last updated: 13 September 2026

This Refund Policy applies to purchases made through biasupply.co. Most B.I.A Supply Co. products are made to order, so we do not offer returns, refunds or exchanges for non-faulty products. Nothing in this policy limits any rights you may have under applicable consumer law.

Change-of-mind and sizing returns

We do not accept returns, refunds or exchanges if you:

change your mind;
order the wrong product, colour or size;
decide that you do not like the fit, style or colour; or
no longer want or need the item.

Please review the product description, measurements, fit notes and THE FIT size guide carefully before placing your order. We do not offer direct size exchanges.

This section applies only when the product is otherwise correct, free from faults and matches its description. If we send the wrong size or product, or the item has a fault, the section below applies instead.

Order changes and cancellations

Please review your order carefully before completing checkout. Because products are made to order and production can begin immediately, we do not accept customer-requested changes or cancellations once an order has been placed.

This does not affect your rights if an item is faulty, damaged, misprinted, materially different from its description or not what you ordered, or if we are unable to fulfil your order.

Faulty, damaged, misprinted or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged, misprinted, materially different from its description, or not what you ordered, contact us as soon as reasonably possible aT hello@biasupply.co

Please include:

your order number;
a description of the problem; and
clear photos of the item, packaging and shipping label where relevant.

We may ask for further information so we can assess the issue. If the product does not meet a consumer guarantee, we will provide the remedy required by applicable law. Depending on the circumstances, this may be a repair, replacement or refund. Where the law gives you a choice of remedy, we will honour that choice.

How to return an approved item

Please contact us before sending anything back. Do not return an item to the sender's address shown on the parcel unless we specifically instruct you to do so.

Our products may be fulfilled from different locations. If a return is required, we will provide the correct return instructions and address after reviewing your request. Items sent without return instructions may be delayed or may not reach the correct facility.

We may ask for your order confirmation or another reasonable form of proof of purchase. You do not need to have the original packaging to make a claim about a faulty product.

Return postage

If an item can be posted, we may ask you to return it for assessment. Please keep your postage receipt. If the item is confirmed to be faulty, damaged, misprinted, materially different from its description, or incorrect, we will arrange or reimburse reasonable return postage where required by law.

If the assessment finds that there is no product problem, or that the problem was caused by misuse, accidental damage, normal wear and tear or failure to follow care instructions, return costs may not be reimbursed, to the extent permitted by law.

Refunds

If a refund is approved, we will let you know and issue it to your original payment method unless another method is agreed or required by law. We will process the refund promptly, but your bank or payment provider may take additional time to show it in your account.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us.

Sale and made-to-order items

Sale, promotional and made-to-order items are not eligible for change-of-mind or wrong-size returns. They are still covered by any consumer guarantees that apply to them.

Your consumer rights

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or other applicable consumer protection laws. If this policy is inconsistent with a mandatory legal right, that legal right will apply.