CONTACT

Something gone wrong? Need an answer? Have a question that survived THE QUESTIONS?

Use the form below and give us enough information to understand what you’re asking.

Mystery is useful in artwork. Less useful in customer support.

EXISTING ORDERS

Include your order number and the email address used at checkout.

Without the order number, this becomes detective work and neither of us has budgeted for a trench coat.

FAULTY, DAMAGED, MISPRINTED OR INCORRECT ITEMS

The form below cannot accept photo attachments.

If there is a problem with an item, email hello@biasupply.co directly.

Include your order number, a description of the problem and clear photos of the item, packaging and shipping label where relevant.

If we sent you the wrong thing, that’s our problem. We’ll own it.

PLEASE DO NOT SEND

Do not send card numbers, passwords or other payment credentials through the form or by email. We will never ask you for them.

WHEN WILL YOU HEAR BACK?

We’ll reply as soon as reasonably possible.

B.I.A Supply Co. is a small operation, not a customer-service labyrinth with twelve departments and hold music.