Privacy Policy

Last updated: 07/01/2026


This Privacy Policy describes how B.I.A Supply Co. (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from biasupply.co (the “Site”).


 

 

 

1. Personal Information We Collect


When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.


Device Information

This may include:

  • Web browser type
  • IP address
  • Time zone
  • Cookies
  • Pages or products viewed
  • Referring websites or search terms


 

Order Information

When you make or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party providers)
  • Order history


 

Customer Support Information

If you contact us, we may collect additional information to respond to your request.


 

 

 

2. How We Collect Personal Information


We collect information:

  • Directly from you (checkout, contact forms)
  • Automatically through cookies and similar technologies
  • Through Shopify and related service providers


 

 

 

 

3. How We Use Your Personal Information


We use your personal information to:

  • Process and fulfil orders
  • Communicate with you about your order
  • Provide customer support
  • Improve and optimise the Site
  • Detect fraud or security issues
  • Comply with legal obligations


If you opt in, we may also use your information for marketing communications. You may unsubscribe at any time.


 

 

 

4. Sharing Personal Information


We share personal information with trusted service providers to operate our business, including:

  • Shopify, which powers our online store
  • Payment processors
  • Shipping and fulfilment providers
  • Analytics providers


We do not sell your personal information.


 

 

 

5. Cookies

 

We use cookies to operate and improve the Site. Cookies help us understand how customers use the Site and enable essential functionality.

You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.

 

 

6. Your Rights

 

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal requirements

 

If you are located outside Australia, you may have additional rights under local privacy laws.

To exercise your rights, contact us using the details below.

 

 

7. Data Retention

 

We retain order and customer information for our records unless and until you request its deletion or we are required to retain it by law.

 

 

8. Data Security

 

We take reasonable steps to protect your personal information. Payment information is processed securely by third-party providers and is not stored on our servers. No method of transmission over the internet is completely secure.

 

 

9. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page.

 

 

10. Contact Us

 

For questions, requests, or complaints regarding this Privacy Policy, contact us at:


B.I.A Supply Co.

b.i.a.supply.coest2025@gmail.com